What's Openpath's Return Policy?

RETURN POLICY

Return for Credit/Exchange — If you need to return or exchange an item within 90 days of original ship date, that is unopened and in its original packaging, contact support@openpath.com. You will be issued an RMA#. All returns must have an RMA# regardless of reason for return. Buyer covers all shipping costs associated with non-Warranty related returns/exchanges.

Original item must be received by Openpath before an exchange item will be shipped. If your exchange is time-sensitive, you must purchase the replacement item and follow the return policy for the original item. Replacement items may involve the use of functionally equivalent reconditioned units.

In-Warranty Replacement — Openpath products are guaranteed by a Lifetime Warranty. To determine if an item is defective, you must first contact our Support Team at 1-844-673-6728, ext. 2 and troubleshoot the issue before returning an item as defective. After determining if an item is defective, Openpath will ship a replacement item and a return label for the defective item at no cost to you. Upon receipt of a warranty replacement, original equipment must be returned to Openpath within 30 days. Any equipment not returned will be billed to the buyer. 

Requests for Advance Replacement with RMA# will be approved and shipped on an individual basis. In order to qualify for Advance Replacement, you must have terms with Openpath. Returned units will be subject to a 30 day inspection window. If our Engineering Team determines an item is defective, you will receive a refund. Defective units will become the property of Openpath or its suppliers. If an item is not defective, you will not receive a refund and you will be charged a $50 evaluation fee.

To complete your return, we require a receipt or proof of purchase. We do not accept returns after 90 days from the original ship date and we do not accept returns for any items that have been opened. Include a receipt or proof of purchase with your shipment and mail your product to:

Openpath Security

ATTN: RMA Department

600 Corporate Pointe, Suite 400

Culver City, CA 90230

REFUNDS (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus original shipping costs.

Late or missing refunds (if applicable) — If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at billing@openpath.com.

SHIPPING

Depending on where you live and the shipping method you choose, the time it may take for your products to reach you may vary. Openpath can not guarantee shipping time estimates provided by our carriers, nor can we guarantee your item will ship out on or by a certain date. We recommend you order your products with a comfortable window prior to your installation.

The buyer is responsible for paying all shipping costs associated with returning or exchanging a non-defective item. Shipping costs are non-refundable. If an item is determined to be ineligible for a return/refund, the items will be returned to the buyer at the buyer's expense.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



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