If you need to return an item that is unopened and in its original packaging, contact firstname.lastname@example.org. In order to receive a full refund, Openpath products must be returned unopened and in the same condition that you received them within 60 days of the original ship date. It must also be in the original packaging. Buyer covers all shipping costs associated with returns.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition and packaging
- Any item that is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after the original ship date is subject to a 30% restocking fee
To complete your return, we require a receipt or proof of purchase. We do not accept returns after 60 days from the original ship date.
REFUNDS (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus original shipping costs and, if after 60 days, a 30% restocking fee will be deducted.
EXCHANGES (if applicable)
Openpath products are guaranteed by a Lifetime Warranty. To determine if an item is defective, you must first contact our Support Team at 1-844-673-6728, ext. 2 and troubleshoot the issue before returning an item as defective. After determining if an item is defective, Openpath will ship a replacement item and a return label for the defective item at no cost to you.
If you need to exchange an item that is unopened and in its original packaging for a different item, contact email@example.com. Original item must be received before an exchange item will be shipped. If your exchange is time-sensitive, you must purchase the replacement item and follow the return policy for the original item.
Depending on where you live and the shipping method you choose, the time it may take for your products to reach you may vary. Openpath can not guarantee shipping time estimates provided by our carriers, nor can we guarantee your item will ship out on or by a certain date. We recommend you order your products with a comfortable window prior to your installation.
The buyer is responsible for paying all shipping costs associated with returning or exchanging a non-defective item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product, you should contact firstname.lastname@example.org with the reason for the return. Include a receipt or proof of purchase with your shipment and mail your product to:
ATTN: RMA Department
600 Corporate Pointe, Suite 400
Culver City, CA 90230
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.