How do I set up alerts?

Receive alerts via email or SMS to keep better track of your Openpath system.

  1. Go to https://control.openpath.com/login and log in
  2. Go to Administration > Alert Settings
  3. Configure Alert Settings to receive email or SMS (US mobile numbers only) warnings regarding: 
    • Billing – invalid payments, expired terms, and/or your account being frozen
    • Entry Ajar – an entry entering or leaving the ajar alarm state (i.e. when the contact sensor reports the door being open longer than the set duration.)
      • Note: In order to receive this alert, you must also enable the Ajar Feature on the Entry under under Sites > Entry Management > Edit Entry, then scroll down to Contact Sensor
    • Entry Authentication Failure – an entry unlock request failing due to an invalid credential being used (e.g. a card with a number/CSN unknown to the ACU)
    • Entry Authorization Failure – an entry unlock request failing due to a user not having access to that entry, using the wrong trigger method, or making an unlock request outside of associated schedules
    • Entry Unlock Failure – an entry unlock request failing during the physical unlock phase, either due to a hardware issue or a failed webhook API call
    • Entry Forced Open – an entry opening without first unlocking through Openpath or triggering the REX
      • Note: In order to receive this alert, you must also enable the Forced-Open Detection feature on the Entry under under Sites > Entry Management > Edit Entry, then scroll down to Contact Sensor
    • Entry Anti-Passback Breach – a user attempting to re-enter a defined Anti-Passback Area without first exiting and vice versa
    • Lockdown Plan Triggered/Reverted – receive notifications for every Lockdown Plan trigger/revert. If a Lockdown Plan contains entries from two Smart Hubs, you'll receive two notifications for every trigger/revert of that plan.
    • Generic Input State Changed – receive notifications when a Generic Input changes state
    • REX State Changed – receive notifications when a REX (Request to Exit) input changes state
    • Contact Sensor State Changed – receive notifications when a Contact Sensor input changes state
    • Identity Provider – receive a notification when an identity provider synchronization fails
    • ACU Online Status Changed – receive notifications when an ACU goes offline or comes back online. If an ACU goes offline, see How do I troubleshoot Smart Hubs and Smart Readers?
  4. Enter the email addresses and/or US-based phone numbers that you want to receive alerts
    • Note: Enter phone numbers using the following format: +15556667777 (no hyphens and a +1 before the number)
  5. Click Save
Was this article helpful?
59 out of 59 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Have more questions?

Submit a request