Openpath Mobile App Error Codes

Here is a list of error codes you might encounter in the Openpath mobile app. Click on the error code for more information and troubleshooting steps. 

Quick links

474-A Invalid Credential
474-B Provisioning Delay
476 Locked Entry
477 Unlock Not Allowed 
477 Lockdown Override Not Allowed
479, 480 Out of Range
486 Anti-Passback
487 First-In/Last to Leave
490 Access Schedule Restriction
491 Lockdown
492 User Schedule Restriction
494 Occupancy Restriction
-1 Time Out
Other Error Codes

474-A Invalid Credential

Your Openpath mobile credential can only be active on one device. For example, if you click the Setup link on your phone and then on your iPad, your phone’s credential is no longer valid. If your phone is your primary device, log out of the Openpath app on your phone and log back in. You can ask your facility manager to grant you additional mobile credentials.  


474-B Provisioning Delay

You receive this message when you attempt to unlock an entry too soon after clicking the Setup link when registering your mobile credential. Try waiting a minute before attempting to unlock the entry. 


476 Locked Entry

When an entry is disabled or in a “Locked - No Entry” state, no access is allowed regardless of your credential. For example, your facility might disable access to certain doors at night and not allow users to open them.

If you feel this setting is incorrect please contact your facility manager or system administrator. If you are a system administrator, see What are Entry States?

Note: Openpath support cannot make any changes to your access schedule.


477 Unlock Not Allowed

You receive this message when you attempt to unlock the reader using an unlock method that is not currently allowed—for example, if you try to Wave to Unlock at a reader that only allows in-app unlock requests. Your facility manager determines which unlock methods are allowed at an entry. See What are Entry States?

You might also receive this message if you are using an allowed method, but your phone’s Bluetooth isn’t working properly—in this case, your phone is considered out of range of the reader because we use your phone’s Bluetooth signal to determine proximity to the reader.  See Openpath Android Mobile App Troubleshooting and iPhone BLE Troubleshooting


477 Lockdown Override Not Allowed

When you tap and and hold the unlock button in the Openpath app, you are attempting an Override Unlock. When an entry is in lockdown, only those with override permissions may Override Unlock the entry, and only those with revert permissions may revert the Lockdown Plan. See How do I trigger/revert Lockdown Plans? 

If you feel this setting is incorrect please contact your facility manager or system administrator.

Note: Openpath support cannot make any changes to your lockdown permissions.


479, 480 Out of Range

If you attempt to unlock an entry when you’re not within Bluetooth range of the reader, that is considered a Remote Unlock. Ranges may vary across different readers. If you do not have Remote Unlock permissions and/or the entry does not allow Remote Unlocks, the attempt will fail. Your facility manager determines these settings. See What is Remote Unlock and how do I use it? 

Note: Openpath support cannot make any changes to your user/entry settings.

You might also receive this message if you are near the reader but your phone’s Bluetooth isn’t working properly—in this case, your phone is considered out of range of the reader. See Openpath Android Mobile App Troubleshooting and iPhone BLE Troubleshooting


486 Anti-Passback

Anti-passback is a way of deterring the sharing of credentials. It is commonly used with parking gates—you must badge in before you can badge out. If you receive this message, try unlocking a different reader in this area, or ask your facility manager to reset your Anti-passback settings. Learn more about Anti-passback settings here.  


487 First In/Last to Leave

In order to use the Last to Leave feature, the entry must have First In configured. Your facility manager determines these settings. If you are an administrator, see How do I configure First In? 


490 Access Schedule Restriction

If you receive this message, either you do not have access to the entry due to the entry’s schedule, or you are using an unlock method not allowed according to the entry’s schedule. For example, your facility might allow users between 9am and 5pm Monday through Friday and if you attempt to access an entry outside of these hours, you’ll be denied.

If you feel this setting is incorrect please contact your facility manager or system administrator. If you are a system administrator, see How do I assign Schedules to Entries? 

Note: Openpath support cannot make any changes to your access schedule.


491 Lockdown

When an entry is in lockdown, only those with override permissions may unlock the entry, and only those with revert permissions may revert the Lockdown Plan. See How do I trigger/revert Lockdown Plans? 

If you feel this setting is incorrect please contact your facility manager or system administrator.

Note: Openpath support cannot make any changes to your user permissions.


492 User Schedule Restriction

If you receive this message, you either do not have access to the entry at this time due to your user schedule, or you are using an unlock method not allowed by your user schedule. For example, your account might only have access to this location between 9am and 5pm Monday through Friday and if you attempt to access an entry outside of these hours, you’ll be denied.

If you’d like changes to your access schedule, please contact your facility manager or system administrator. If you are an administrator, see How do I create User/Group Schedules?

Note: Openpath support cannot make any changes to your access schedule.


494 Occupancy Restriction

If an area is configured with an occupancy limit, then you may not be able to unlock an inbound reader until someone has unlocked an outbound reader.  


-1 Time Out

This message might appear when:


Other Error Codes

If you receive any error code not listed here, contact Openpath support by tapping “Send Feedback” in the Openpath app.

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